dbok Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how dbok ("dbok", "we", "us") collects, uses, stores, and protects the personal information of players who use the dbok platform at dbok.io. It applies to all players accessing dbok from Bangladesh and covers the website, mobile application, and all associated services.

dbok is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures. We do not sell your data, and we do not share it with third parties for marketing purposes.

By registering a dbok account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how dbok handles personal data, please do not use the platform.

2 Data We Collect

dbok collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically as you use the service.

Information you provide directly:

• Your full name as it appears on your national ID.
• Your Bangladesh mobile number — used for account login, payment processing, and security verification.
• Your date of birth — used to verify that you meet the minimum age requirement of 18.
• Your email address, if you choose to provide one for promotional communications.
• Identity verification documents (such as a national ID card) if requested during account verification.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate location data.
• Session data including login times, pages visited, and features used.
• Transaction history including deposit amounts, withdrawal amounts, and timestamps.
• Game activity including games played, bet amounts, and session duration.

Data Type	Why We Collect It	How Long We Keep It
Name & Mobile Number	Account creation, payment processing, identity verification	Duration of account + 5 years
Date of Birth	Age verification (18+ requirement)	Duration of account
Transaction History	Payment processing, fraud prevention, regulatory compliance	5 years minimum
Device & IP Data	Security monitoring, fraud detection, multi-account prevention	12 months rolling
Game Activity	Responsible gaming monitoring, dispute resolution	Duration of account + 2 years
Identity Documents	KYC verification for withdrawals	Duration of account + 5 years

3 How We Use Your Data

dbok uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described here without your explicit consent.

• Account management: Creating and maintaining your dbok account, verifying your identity, and managing your login security.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket to and from your registered mobile number.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints.
• Fraud prevention: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and financial fraud.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and applying account restrictions where necessary.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the dbok platform, fix bugs, and develop new features.
• Legal compliance: Meeting obligations under applicable financial regulations and responding to lawful requests from authorities.
• Promotional communications: Sending bonus offers and platform updates to players who have opted in. You can opt out at any time.

4 Payment Data and Mobile Wallets

Because dbok processes all payments through Bangladesh mobile financial services — bKash, Nagad, and Rocket — the way payment data is handled deserves specific attention.

When you make a deposit or request a withdrawal on dbok, the transaction is processed through the respective mobile financial service provider's API. dbok records the transaction reference number, amount, timestamp, and the last few digits of your mobile number for reconciliation and support purposes. dbok does not store your full mobile wallet PIN or password at any point.

• Your registered mobile number is the only payment identifier stored by dbok.
• All withdrawals are sent exclusively to your registered mobile number — this is both a security measure and a privacy protection.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• dbok does not share your payment data with any third party except as required to process the transaction itself through the relevant mobile financial service.

5 Cookies and Tracking Technologies

dbok uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit dbok.io.

Types of cookies dbok uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players navigate dbok — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate to improve the platform and is never linked back to individual players.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using dbok, but some features may not work as smoothly. Disabling essential cookies will prevent you from logging in.

6 Data Sharing and Third Parties

dbok does not sell, rent, or trade your personal data. We share data with third parties only in the following limited and necessary circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. This is governed by their own privacy policies.
• Identity verification providers: If dbok uses a third-party KYC service to verify your identity documents, that provider receives only the data needed for verification and is contractually bound to handle it securely.
• Game providers: Third-party game studios whose games are available on dbok may receive anonymised session data for technical support and game performance purposes. They do not receive your name, mobile number, or payment data.
• Legal authorities: dbok will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or to prevent fraud and financial crime.

In all cases where data is shared with third parties, dbok ensures that appropriate data protection agreements are in place and that the third party handles your data in a manner consistent with this Privacy Policy.

7 Data Retention

dbok retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal requirements.

• Account data (name, mobile number, date of birth) is retained for the duration of your account plus five years after closure.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Game activity logs are retained for the duration of your account plus two years.
• Identity verification documents are retained for the duration of your account plus five years.
• Support correspondence is retained for three years from the date of the last interaction.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion before the end of a retention period, dbok will delete all data that is not subject to a legal retention requirement and will anonymise the remainder.

8 Data Security

dbok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

• Encryption in transit: All data transmitted between your device and dbok's servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data stored in dbok's databases is encrypted at rest.
• Access controls: Access to personal data within dbok is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Fraud detection systems: dbok uses automated systems to detect unusual account activity, including login attempts from new devices or locations, and will alert you or temporarily lock your account if suspicious activity is detected.
• Regular security reviews: dbok conducts regular reviews of its security practices and updates them in response to new threats.

While dbok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact support immediately if you suspect your account has been compromised.

9 Your Privacy Rights

As a dbok player, you have the following rights regarding your personal data. To exercise any of these rights, contact dbok support at [email protected] with your registered mobile number and a description of your request.

• Right to access: You can request a copy of the personal data dbok holds about you. dbok will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. For example, if your name was entered incorrectly during registration, contact support to have it updated.
• Right to deletion: You can request that dbok delete your personal data. dbok will comply with deletion requests except where data must be retained to meet legal obligations — such as transaction records required for financial compliance.
• Right to restrict processing: You can ask dbok to stop using your data for certain purposes, such as promotional communications, without closing your account.
• Right to opt out of marketing: If you have provided an email address and receive promotional emails from dbok, you can opt out at any time by clicking the unsubscribe link in any email or by contacting support.

10 Children's Privacy

dbok is strictly an adult platform. The minimum age to register and use dbok is 18 years. dbok does not knowingly collect personal data from anyone under the age of 18.

If dbok discovers that a player is under 18, the account will be immediately closed, all data associated with the account will be deleted, and any deposits will be returned to the original payment method where possible. If you believe a minor has registered on dbok, please contact support at [email protected] immediately.

11 Updates to This Privacy Policy

dbok may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable law, or improvements to our data practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how your data is used, dbok will notify players via the platform or by email where an address has been provided. Your continued use of dbok after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how dbok handles your personal data.

12 Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how dbok has handled your personal information, please get in touch:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Registered Mobile Number]"
• Live Chat: Available within the dbok platform after login, 24 hours a day.

dbok takes all privacy concerns seriously and will respond to your enquiry as quickly as possible. For formal legal or regulatory correspondence, please use the email address above and clearly mark your message as a legal inquiry.